Refund Policy
Unfortunately, due to the nature of the campaign, there will be no refunds. All funds are used to pay for the manufacturing and your contribution is what makes that possible.
If your items arrive damaged, please don’t hesitate to reach out to me as I will handle that on a case-by-case basis to replace your damaged items.
After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a replacement is in extenuating circumstances, or if your items arrive damaged. If you believe your items were damaged in transit, please reach out to us and attach photos of the damage.
Last updated: July 18, 2024 21:13
VAT & Taxes
I don’t collect taxes in the campaign and as such you will be responsible for your own taxes when the items arrive.
Last updated: July 18, 2024 21:16
How can I reach you?
Please email me here at [email protected].
Last updated: July 18, 2024 21:16
Are the packages tracked?
The short answer is no. Due to the high cost of shipping my standard is untracked shipping via USPS. Also depending on the number of backers for different items some rewards may be drop shipped.
Last updated: July 18, 2024 21:18
Reward Forfeiture
Once project shipping is completed, backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs are not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
Last updated: July 18, 2024 21:19
Lost Packages
We make every attempt to get your package from our facility to your home. But sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion and shipped. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package.
Last updated: July 18, 2024 21:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.